Refund policy

Return and Refund Policy

All sales are final. We do not accept returns or offer refunds or exchanges on any item. Please check your order carefully before you buy.

Authenticity guarantee
Every Pokemon card and Pokemon product we sell is guaranteed authentic. If you receive an item that you can show is not authentic, contact us and we will make it right.

Damaged items
If your item arrives damaged, contact us within 48 hours of delivery (or pickup) with your order number and clear photos of the item and its packaging. Keep all packaging until we have responded. We will review each case and consider a return, replacement or refund at our discretion.

Lost or delayed packages
Once an order is handed to the carrier, the carrier is responsible for delivery. If your tracking shows your package as delivered but you can't find it, or if it is lost, contact us and we'll help you file a claim.

Signature on delivery
Higher-value orders may require a signature at delivery. Someone must be available to sign, or the carrier may hold or return the package.

Local pickup
Pickup orders are final once you have collected them. Please check your items before you leave the store.

How to reach us
Local Postal
542103 US Highway 1, Callahan, FL 32011
(904) 290-1989 · ship@localpostal.com
Mon–Fri 9–6 · Sat 9–1