Each Local Postal operates during their normal business hours. So when selecting a Local Postal, make sure that their operating hours suit you.
We will send you an email with a QR code once your package arrives at your chosen Local Postal. The same QR code will also be available on the Local Postal app, under 'arrived packages'. In order to pick-up your package you will use one of these QR codes.
This barcode is our security. Only the person with this unique barcode can pick-up your package. Once you receive this barcode, you can forward to anyone you want to pick-up your package.
Lions and tigers are a no no. Local Postal is just a platform to house your package temporarily. What's inside your package is completely your or the sender's responsibility
Regular packages up to 50 linear inches are $2.99 Large packages that are between 50 - 80 linear inches are $5.99 Local Postal does not accept packages over 80 linear inches A Linear inch is length x breadth x width. Each Local Postal will determine the package size at their discretion. Their determination is final.
Your package can stay at a Local Postal for up 14 calendar days. After the 14th day, you will be charged at the rate of 1$ per day. However, under any extraordinary circumstances we will make our best efforts to accommodate you, provided you inform Local Postal before your 14 day period is over. If your package is unclaimed after 14 days, Local Postal will hold your package for an additional 10 days, thereafter, Local Postal can determine what to do with the package, i.e., keep, donate or dispose.
YES, of course. All you have to do is forward them the email we send you with your unique barcode. Please make sure they have the QR code with them when picking up your package. It's that easy.
The credit card details we have on file from when you sign-up, is the credit card we charge. The transaction only occurs once you have picked up your package and your QR code is scanned.
YES. Local Postal if the safest and cheapest way for you and your family and friends to send packages to each other.
Usually your packages are covered up to a certain limit/amount by your courier company and / or your online retailer. We strongly encourage you to buy additional insurance if your package contains an expensive item. At this stage Local Postal doesn't provide any extra insurance coverage to your package.
Just email us on firstname.lastname@example.org instructing us to deactivate your account. Since there is no monthly subscription, you can simply keep your account activated regardless of your usage and use when you want.
We charge you on per package basis. If your single order arrives in multiples packages then you will be charged for each package.
Most retailers inform customers in advance when they plan to stagger the delivery of a single order. If this is the case, send a new request to the same Local Postal just like you would do when sending a new package request. Please do this as soon as possible. Please note if you fail to do so, Local Postal will not be able to accept the package from your courier causing inconvenience to you. You can also email us to help.
You can edit details of your expected package on the website, or the app. The tracking number field is optional. However, we recommend that you provide your tracking number as it can ensure that the Local Postal handovers the correct package.
We recommend that you always match your delivery tracking number from your retailer / courier company with the tracking number on your package.
You should always contact your retailer or your courier company. Local Postal only provides a platform to ensure your package is not left unattended.
Our system allows Local Postals to offer special discounts and promotions to our customers, therefore we recommend that you check promotions offered by a particular Local Postal and claim your discount at the time of picking up your package.
No. All discounts offered via our system are only available at the time of your package pick up.
Yes, however Local Postals can still, in good faith, offer these discounts.
No, unfortunately as this stage we are only accepting credit cards.